Welcome to Frew Terrace Surgery

Here you can find information on Frew Terrace Surgery and links to other relevant medical organisations. Scroll down this page for information regarding accessing help and maintaining your health. 

We have now launched our new online service, called eConsult, which allows you to request medical advice or send requests to our admin team via this website or the NHS app. Please click on the banner below or this eConsult link to start. PLEASE DO NOT USE THIS FACILITY FOR PRESCRIPTION REQUESTS OR FOR RESULTS.

This service, when accessed via this Frew Terrace Surgery website or using the Frew Terrace Surgery eConsult link, is for patients registered at Frew Terrace Surgery. For more information on registering please see how to register.

For more information please see our eConsult page.  DUE TO CLINICAL DEMAND WE HAVE TEMPORARILY SWITCHED OFF E-CONSULT.  PLEASE TELEPHONE THE SURGERY SHOULD YOU REQUIRE MEDICAL ASSISTANCE.

If you have been asked to use attend anywhere (Near Me NHS Scotland) please click the image below to be taken straight to the waiting room. For this to work you need a broadband connection (WiFi) or at least a 4G mobile connection. You will also need to use either Google Chrome (Download here) or microsoft Edge (comes with Windows 10). This will not work with Mozilla Firefox or Opera web browsers. Finally your device must have a camera (the higher quality the better) and a microphone.

If you cannot use Google Chrome, do not have a broadband / 4G connection or do not have a mobile device which has a camera and microphone then please contact the surgery to let us know attend anywhere is not suitable for you.

Need Help?

The best way to receive medical help and advice is via our eConsult service. You can also seek medical advice by calling 01294 272326 (Frew Terrace Surgery) or 01294 216433 (Lanfine Way Surgery). In both cases you will be asked for more information to allow us to determine which member of the team is best suited to help you and to help identify any problems, such as medical emergencies, requiring redirection to another service such as A&E. 

For minor ailments, your GP may not be the best first point of contact. In Scotland pharmacists are able to provide advice for a broad range of minor ailments and will direct you to your GP if required. Certain problems are likely to improve with time without any medication and can be managed by yourself at home. Our eConsult service will direct you to the most appropriate place of care and more information can be found on the NHS inform website or the NHS Ayrshire and Arran Website.

If you have been offered a video appointment you can access the online waiting room here. Your healthcare practitioner will be able to connect with you there. For additional information regarding video consultations please click here.

COVID-19

The COVID-19 pandemic has caused many changes to the way healthcare is delivered. In particular all healthcare professionals have moved to managing most problems without the need for a face to face consultation instead consulting either via telephone or via video link using NHS Attend Anywhere. It is highly likely that this more efficient method of delivering safe care will continue for the foreseeable future. 

If you have a question regarding the COVID-19 vaccine then please look on the NHS Inform website or use the national helpline (0800 030 8013) which is open from 8am to 8pm, seven days a week. The helpline exists to allow GPs to deal with patients who are unwell and needing medical care. The only instance in which you should contact the practice with questions regarding the COVID vaccine is if you are over 80 years old or a shielding patient with a shielding letter.

Your consideration of our limited resources and of other patients is very much appreciated. Please be aware that the entire NHS, including all of our staff, has been under unprecedented workload. There are a limited number of healthcare professionals and an incredible demand from patients. We understand this is frustrating for you (it is frustrating for us too), however we subscribe to the NHS zero tolerance policy and if you are verbally abusive or raise your voice to any member of staff, regardless or their role or the reason for your frustration, it is highly likely we will remove you from our patient list and you will have to register with another GP practice.

Access to GP Services

We are available between the times listed here. We do not currently offer a walk in service, but all problems will be triaged (prioritised based on clinical need) by our team and help or advice will then be offered. Please work with us to help all of our patients by contacting us as early in the day as possible as by late morning our available appointments have usually been allocated and usually only emergency care is possible.  

We are able to provide access for disabled patients at Frew Terrace Surgery, however Lanfine Way Surgery has limited disabled access. This is because, although it has been in use for some time, Lanfine way is considered temporary accommodation while the health board decides how best to locate it's healthcare teams.  Please let us know if your mobility is limited when you call so that we can be flexible around your needs.

We will contact you by telephone, text, email or letter depending on your problem and, where possible, your preferences. If you would prefer a more secure method of being contacted you can now download MJog Messenger which is used by the NHS to message its patients. 

Get Well, Keep Well

Preventing medical conditions from developing is far more effective than treating existing conditions. Our team of healthcare professionals therefore offer a number of clinics and services to promote health and wellbeing before conditions develop and to help prevent worsening of existing conditions. During the COVID pandemic and its aftermath these services are running on a limited basis, however information for self help can be found at the NHS Live Well website.

Training

Frew Terrace Surgery is a training practice which means that there will almost always be qualified doctors who are in training in the specialty of General Practice (Primary Care Medicine) known as GP registrars. These registrars work within Frew Terrace for 6 - 12 months at a time. There may also be more junior, though still qualified, doctors known as foundation doctors as well as medical students (doctors in training) based within the practice. As part of their training they may ask to video consultations or seek feedback regarding their practice via questionnaires.

We also undertake a lot of training with medical students and junior doctors where we ask patients to speak to our students as this is a very important part of their training and they learn a great deal from this.  If this is something you would be willing to participate in please contact Lorna Wilson at Frew Terrace Surgery and she will keep your details for the future.

Feedback

If you have any feedback on our online services then, whether your feedback is positive or negative, you can let us know via our feedback function. We will use the feedback we receive to determine the needs and wants of our patients in order to adjust the care we provide. You can also find information about our Have Your Say feedback group here.