Frew Terrace Surgery

Please note that the surgery will be closed for the next public holiday on Friday 3rd June 2022.

The practice is open from 08:30 until 17:30 Monday - Friday excluding bank holidays. The practice closes each day between 12:30 and 13:30 for staff training and lunch.  

Please note that every request for an appointment is triaged (vetted) by a clinician and our cut-off time for this is 11.00am where we will only be able to deal with emergencies after this time. To arrange an appointment please use eConsult or call the practice (01294 272326) as close to 08:30 as possible to allow clinicians to assess the number and severity of requests as quickly as possible and to call patients or allocate appointments as efficiently and safely as possible. 

We appreciate some of our patients work full time and may struggle to make an appointment for less pressing, but still important, health concerns. The practice therefore opens for late surgeries on alternate Mondays, Tuesdays and Wednesdays between 17:30 and 19:30. It is expected that pressing problems would take priority over work in most cases. 

Frew Terrace Surgery is suitable for patients with limited mobility including wheelchair users. 

Lanfine Way Surgery

Please note that the surgery will be closed for the next public holiday on Friday 3rd June 2022.

Lanfine way surgery is a branch surgery of Frew Terrace and is staffed by the same clinical and non-clinical staff as Frew Terrace Surgery. This branch surgery is open from 08:30 until 17:00 Monday - Friday excluding bank holiday and closes each day between 12:30 and 13:30 for staff training and lunch.  

Please note that every request for an appointment is triaged (vetted) by a clinician and the cut-off time for this is 11.00am and we will only be able to deal with emergencies after this time. To arrange an appointment please use eConsult or call the surgery (01294 216433) as close to 08:30 as possible to allow clinicians to assess the number and severity of requests as quickly as possible and to call patients or allocate appointments as efficiently and safely as possible. 

We appreciate some of our patients work full time and may struggle to make an appointment for less pressing, but still important, health concerns. We are able to offer later clinics at Frew Terrace Surgery, but not at Lanfine Way Surgery. Please see Frew Terrace Surgery opening times for details.

Lanfine Way Surgery is considered a temporary premise and as such will not receive health board funding to make it suitable for patients with limited mobility. It does have an access ramp, however the corridors and internal stairs may make navigating the surgery difficult for less mobile patients.

When We Are Closed

Like virtually all Ayrshire practices, Frew Terrace surgery is covered by NHS 24 out of hours (between 18:00 and 08:00 on weekdays and full time on weekends and bank holidays). The number for this service is 111. Patients may be given advice down the phone or may be directed to Ayrshire Doctors on Call (ADOC) which is staffed by out of hours GPs and Advanced Nurse Practitioners.

Out-of-hours services are generally busier than weekday in hours services and often with a higher number of emergency cases per doctor (there are fewer patients, but also fewer doctors for these patients). Please therefore think carefully before calling 111 and only do so if you feel you cannot wait until the surgery re-opens. Further information can be found on the NHS inform website though if you are uncertain it is generally safer to call 111 for advice. 

In an emergency which threatens life or limb you should call 999. This includes new or severe chest pain and/or new or severe shortness of breath.