News

CHANGES TO LOCATION OF MULTI-DISCIPLINARY APPOINTMENTS

We want to make you aware of upcoming changes to how some services are delivered at Frew Terrace Surgery.

To help address increasing demand for clinical room space at Frew Terrace Surgery, appointments for the following services may be provided at alternative locations. Community Treatment and Care Nursing (CTAC), Mental Health Services, Musculoskeletal (MSK) Physiotherapy and Childhood Immunisations.

We are using nearby locations to ensure these services remain as accessible and convenient as possible. The locations include

1. Frew Terrace Surgery, Irvine, KA12 9DY;
2. Lanfine Way Surgery, Irvine, KA11 1BT;
3. Bourtreehill Health Centre, Irvine KA11 1JU; and
4. West Road Centre, Irvine KA12 8RE.

 Please note that you will remain a registered patient of Frew Terrace Practice regardless of where you are seen.

 GP appointments are not affected and will continue as normal at both Frew Terrace Surgery and Lanfine Way Surgery.

Existing appointments will also remain unchanged unless you are contacted directly.

 Childhood Immunisations

From 24 August 2026, all Childhood Immunisation appointments will take place at Bourtreehill Health Centre.

The service will continue to be delivered by the same NHS Childhood Immunisation Team that you and your child are familiar with. Thank you for your ongoing support in ensuring your child is protected against serious diseases through immunisation.

Booking Appointments

All appointments should continue to be booked in the usual way by contacting Frew Terrace Surgery on 01294 272326. Practice staff will advise you of the appointment location for the wider services listed above when booking your appointment.

Further Information

If you have any questions about these changes, please contact Frew Terrace Surgery.

Thank you for your patience and understanding during this transition.

 

Published on 10th Aug 2026

SURGERY TELEPHONE SYSTEM

Our new telephone system is now up and running and hopefully will make it easier to access our services.

We have already noticed a significant increase in calls being able to get through for appointments and are now often reaching capacity at 10am.  Please therefore call as early as possible when seeking an appointment or advice from the triage team.

In order to assist you when calling please note that these will be the options to choose from:-

• Press 1 for triage and on the day appointments - please call this number before 10am.  Please also note that as this is the most popular option you will be prompted with the opportunity for a call back rather than having to hold on the line.  This new facility is proving popular and we are getting very positive feedback about this from our patients. 
• Press 2 for home visits - please call this number before 11am if you can.
• Press 3 for prescriptions - you will then get a further 2 choices after selecting this option - the first will be to press 1 to order repeat items or the second will be to press 2 to speak to a member of our prescriptions team.  Please note the line may be busy on occasion if the staff are speaking to other patients but please wait a few minutes before calling back and selecting the same options.
• Press 4 for results - results are available from 11am.
• Press 5 for other enquiries.  Please select this option for appointments with our nurses or other members of the multi-disciplinary team.  Please do not select this option for prescriptions or on the day appointments as you will not be connected to the right member of staff and will be asked to call back to select the right option from the list.

Please ensure you select the correct option as our staff can only assist you if you have selected the right option for your call.  If you select the wrong option you will be asked to hang up and dial again as we have different groups of staff answering the various options you can select from and not all of them work in prescriptions.

Published on 5th Nov 2025